Frequently asked questions

Short answers about your account, your pet's records and Store orders.

What is VAM?

VAM is a preventive pet wellness app. You record your pet's everyday observations, understand patterns and act early, with a Store and veterinary consultations in the same place.

Do I need an account to browse the Store?

No. You can browse products and build a cart as a guest. You only need to sign in when you check out.

Does VAM diagnose or prescribe?

No. VAM never diagnoses a condition, prescribes medicine or changes a dose. It supports observation and preventive care, and never replaces a qualified veterinarian.

How do I track my order?

Open My Orders in the Store after signing in. Dispatch and tracking details also reach you by email.

How do returns and refunds work?

Write to support with your order number. The full conditions are on the Return Policy and Refund Policy pages.

Can my veterinarian see my pet's records?

Only when you grant access. Records stay private to your account until you share them.

How do I contact support?

Email support@vamvet.com or call +91 00000 00000 during support hours.

Still stuck? Contact us.